I’m a solo interior designer running a one-person studio, and my experience with Angi Leads has been incredibly disappointing. I decided to give their lead generation service a try, hoping it would help grow my business. It quickly became clear that this platform is not suited for someone like me who doesn’t have the capacity to be glued to the phone, responding to leads within 10-15 minutes.I initially put my leads on pause and later called to close my account entirely. Instead of honoring my request, the representative convinced me to keep my account on hold, reassuring me I’d be notified before leads started coming in again. Trusting this, I agreed.What happened next was both frustrating and costly. I never received a notification when my account was reactivated, and suddenly, I learned I had been sent a lead hours earlier. By the time I reached out to the customer, it was too late, and I was charged for the lead. This charge was insignificant for Angi, but for my small business, every dollar matters.I requested a refund, but they flatly refused. I even disputed the charge with my bank, but the dispute was denied. I am beyond dissatisfied with how Angi handled this. I specifically told them their platform wasn’t working for me and wanted to terminate my account. Instead, I was pressured to stay on, and when their system failed to notify me as promised, I was unfairly penalized for it.Angi hides behind the excuse that their “system” doesn’t allow for refunds, which feels like a convenient way to avoid taking responsibility. There should absolutely be a way to issue small refunds in situations like this, but they chose not to. This entire experience has left me feeling misled, undervalued, and taken advantage of.I strongly advise other small businesses, especially those without the capacity to respond instantly, to avoid Angi Leads. Their lack of flexibility and accountability makes it clear they care more about squeezing every dollar out of customers than providing real support or value. Avoid them at all costs.
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Over 30 million homeowners have trusted Angi Leads (formerly HomeAdvisor Pro) to help them find quality pros with the expertise to turn their home improvement dreams into reality. It's just one of the reasons you can depend on us to bring you highly targeted prospects that will grow your business. Getting started is easy. Sign up today and let us help you grow your business, one homeowner at a time.
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