homelights.nl

4.4
4.4 Based on 181 reviews

...

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Emanuel H.
Very bad return policy: do not order here.

It took 4-5 weeks for my package to arrive. I ordered lamps, and discovered thery won't fit. When I asked about the return policy, they tell me there will be a 20% restocking fee, meaning I need to pay 44 euros fee. Also, you need to pay for the delivery costs of the return to China. As an alternative, I got offered 10-20% discount on my next order. When I tried to negatiote to get the restocking fee off the table, it was possible to get 70 euros discount on the next order, but "there profits are very low", so I should understand their position in not being able to bear the cost of return. Will never order here again.

1
Date of experience: May 23, 2024

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