I never imagined I would need to write something like this.My 80-year-old mother was locked out of her home and searched online for a locksmith. She found Home Locksmith (homelocksmiths.co.uk) advertising a £59 call-out fee.She called, was reassured on the phone, and expected a simple lockout service.When the technician arrived, instead of attempting non-destructive entry or properly assessing the lock, he immediately started drilling the door. My mother is elderly and was distressed — she trusted that this was necessary.At the end of the job, she was charged £1,790.From £59 to £1,790.She felt confused, pressured, and frightened. In that moment, she just wanted to get back into her home. No elderly person should ever be put in that position.After researching further, I discovered what appears to be multiple websites operating under similar branding NEAT JOB LTD, with an romanian officer named DUMITRU FLORIAN, including:homelocksmiths.co.ukbudgetlocksmith.co.ukurgentlocksmith.co.uklocks-unlock.co.ukclick2unlock.co.ukyourlocallocksmith.co.uklocksmithoncall24h.co.ukdoorunlock.co.ukConsumers should be extremely cautious when dealing with businesses advertising very low starting prices online.My advice:Always request a full written quote before work begins.Do not allow drilling unless absolutely necessary.If vulnerable or elderly, have a family member present before agreeing to major costs.I am sharing this so other families do not go through what ours did.We already filled complaints to Trading Standards, HMRC, NCA, AML and Google.
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