We contacted this company to resolve a broken cylinder lock. We were quoted £45.00 to attend and a lock replacement starting from £20 if the lock needed replacing.The lock was removed by the locksmith who then went on to try and sell us a £12.99 cylinder for £120.00. I queried this being in the construction industry, and tried to call the company to clarify the price.The company had diverted our number to the locksmiths mobile. The lock smith proceeded to message his "boss". All this seem to be part of the act.I challenged him again as he was trying to sell a lock for £175.00 that I could buy for £39.90.The locksmith who attended was very polite however his "boss" was clearly inflating prices by taking advantage of the situation. The locksmith arrived and a convertible BMW which I thought to be odd as you would assume they would arrive in a van.We paid the call our fee that suddenly went up to £49.00 and I supplied my own cylinder and fitted it in 30 seconds.I'm surprised that I can find any mention of them being approved or part of a governing body.Fortunately we didn't fall for the inflated prices however I can see how vulnerable or desperate persons could easily be conned out of money.Such a shame as when calling a locksmith you expect a trustworthy and honest company, not a national company hiding behind trading as names and using local guys in cars with a small tool bag with a drill and a screwdriver.
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