AVOID AT ALL COSTS!!!I wish I read the reviews before using this company. I had to use them yesterday 22/03/22. Called them up as I had obviously lost my keys, spoke to the lady on the phone (This is the start of the scam), who tells you it’s £49 call out and if it’s a simple lock that’s all you pay....., she went on to say if he can’t gain access he may need to do extra work, it may be an extra £25 for the replacement, I questioned this at that stage as I thought it was suspiciously cheap, but I naively thought I might just be getting a bargain, and how complicated can a standard lock be which are in 100,000s of Terrance houses in England. Anyways the one positive thing is he turned up within 30 mins ( which I would as well for the money I these guys charge ), walks up to the door and this is when the second stage of the scam starts. He said this isn’t a “basic lock” (again this is just a normal rented Terrance house, no major upgraded security locks, nothing), then he produces a calculator, starts with the spiel of call out / labour / lock / emergency call out, suddenly my bill was £259.00, obviously disgruntled at the massive difference in cost he questioned it as this is a different ball park cost to what I was quoted, yes an extra 50/60 quid I wouldn’t have minded but and extra £170!!. I had to pay it, as by this stage I just wanted to get into my house. Took him less then 7 minutes to change my lock ( took him 3 minutes to remove the initial lock, sounds pretty basic to me right?!?).Please don’t fall into this trap as most of us have!!!They will over charge you! You WILL be scammed!
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