I am absolutely appalled that this company is allowed to operate. I called a local number to arrange for the replacement of two locks , a simple job. The person who was sent told me that tit would be £395 to replace a simple Yale lock and £279 to replace a standard mortise lock. He removed the mortise lock but then informed me he didn’t have a replacement with him. He then said he would return the next day to finish the job. He then pressured me into paying a deposit of £150 and left door unsecured. I immediately felt I was being ripped off and cancelled payment with bank. It subsequently turned out that the number I called was not a local firm (even though the area code suggested it was) but a call centre call Lock Sub who then pass on the job to companies such as this! How this is allowed I really don’t know! Totally unregulated industry!Used Which Trusted Trader and found a genuinely local person who charged £180 for both locks. If you have paid and are unhappy you can ask your bank for a chargeback for the payment. It can take a few weeks but would be worth the wait.
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