I’d give zero if i could! I rang and they quoted £49 for the job, they said they can open the lock without damaging it or the door depending on the mechanism, they never mentioned about callout charge. Anyway, this eastern-european guy turned up, very rude and quite frankly not helpful at all. He tried using this piece of plastic to release the latch, he didn’t put any effort at all. He told me, he will have to destroy the lock and put a new one and quoted me £200! I said I didn’t that kind of money at this time, he then said i can pay £100 in cash and the rest in card. He was very intimidating. I asked if i could have a go with the piece of plastic and i managed to open it MYSELF the first time. He was still charging £49 for doing nothing at all other than intimidate me into paying more.
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