If there was a negative rating I would use it. Do not use this company. It is not based in NZ and therefore have to return products to the US at your own expense, plus incur a 15% tariff. This is not mentioned on the website and is misleading and false advertising. I thought I could post in back to the "mailing address" they state on the webiste and incur the cost, but it is a company in the US. The product is of poor quality. I paid $137 and I can get the same product for $15 in Mitre 10 and Bunnings. I have contacted them and they have offered $20 and no refund. I want a full refund and accept I will have to incur the domestic postage charge but that is $10, not $40 plus a 15% US tariff. These companies should not be allowed to operate this way. They put people off using online companies as its hard to tell which companies are based in NZ or overseas. Especially when there is nothing on their website to indicate an overseas address and their mailing address is in Auckland. Update :Homeloft have said they have already been in touch. They have sent me 8/9 similar/ standard emails offering me $20 off the price. I paid &140 for for the item that I cannot use. Think the only option now is to go to the disputes tribunal and see what the outcome is there.
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