homeshieldengland.co.uk

The sales pitch was great, all fell apart after that

The sales pitch was great, just a shame everything after that has been a complete shambles. A delay to the original fitting date, panels measured incorrectly causing them to have to come out two additional times to fix things. The finish has been abysmal, looking like it had been done by amateurs. Jagged edges on the inside of windows, large gaps, the sliding door loose when locked, blue foam residue left on carpets and beds, broken glass left on the front garden. The back door was too small so the old one was put back in with huge gaps in it over Christmas, leaving the whole house freezing for a month. Instead of an apology for this the blame was appointed to someone else within the company. I appreciate the company shut over Christmas but we had no contact for two weeks telling us this, or when there job would be finished. I would love to update and give a better review if the job was completed to a satisfactory state. However from the communication received so far I don't believe that will happen.Update, emails have been sent trying to show some of the issues, however the phone number for the company at the moment goes directly to an automated chat bot making communication difficult. I would like for someone to come out and inspect the work completed, if you genuinely believe it was done to a satisfactory standard. As everytime I look at it at the moment I am finding more faults. The replacement bespoke patio door I noticed today is definitely not done to even a good standard. The sliding door moves a great deal when locked. The static panel also moves, appears to have a piece of the edging wedged in at the top. So it is not flush to the panel allowing water to get in and cold air still coming in. I appreciate you reaching out here, I understand that this time of year can make things more difficult, and also hope that we can get this resolved in a satisfactory manner.

Date of experience: Jan 24, 2026