Our experience wasn’t great with this company. To start with the sales person just did the sale without any consideration of the client’s needs- that’s how it felt for us. He sold us handless door (which we were not aware of) after having a conversation with us about a baby at home and how important it is for us quiet and simple door operation when coming in and out when holding our son. So please be aware and clarify if you need a handle on both sides of the door.The delivery was delayed by 4 weeks. After installation we were left with plaster patches from the inside and outside requiring paint job. Maybe we were being naive not knowing this but we lived in a new built apartment previously so we had no idea we will need to organise a paint job afterwards. Indoors is fine and we did it ourselves, however, outside we don’t know the colour as the house was built & painted before we moved in. Its an off white pastel colour which is not easy to match. Again, something that was not explained to us during the sale process. When we called for explanation we were pointed to the contract where they take no liability for damage caused. They did send an installer back to sort out plaster as it was cracked and not level. After that adjustment, we were bombarded with emails and phone calls to pay the remainder even though we were still waiting for replacement glass that needed to be installed.Lastly, when repainting the walls inside, we noticed that at the top the were massive gaps left causing drafts into the house. There was no apology about this, they just said they will fix this when installing the replacement glass. So 3 weeks we had to live with drafts during winter months. The only positive is that the door itself it nice looking even though its a bit tough to operate from the inside, we are getting used to it.I would not, however, recommend this company for the simple absence of customer care and support.
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Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.
