I had deposit placed on many items during lockdown I collect two of I went today to collect the last item. I had one item left over and it was sold on myself not informed also was refused a refund or my balance payment placed on new item . I was so annoyed so dissatisfied and disappointed with attitude of manager I pointed out to him that the shop was open and closed during locking down and I picked two my items up when they were open at different times during the lockdown !! Also no one contacted myself about the third item he just kept repeating like a rebot your payment is gone you can’t have it back also no mention of the item he sold on myself and didn’t contact me and kept my deposit . I informed him I will take this further how can you treat a customer who has spent a lot of money with your firm in such bad customer service ?. Be warned stay clear of hometec uk very poor customer service and how they talk to there customers a rogue firm when comes to customer service and honestly regarding customers money !!!!!!!!!!!!
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Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.
