If I could have give no stars I would have! Where do I start........ we had Hometec do our 1st extension. The fitters were very hit & miss (mostly miss) we had a fitter sit in his van for 2 hours. None of the window boards matched not the same widths/depths. On our 1st floor we had french doors with a glass balcony so the side lights needed to be high enough for the windows to open. When the balcony was fitted the windows didn’t open. Now this was all finished including monocouche render, inside all new carpets & plastered/painted. They came round to inspect with a view of offering some silly money to leave as is. We said no. So consequently the side lights were ripped out ruining everything including the render. So I now had to have beading inside to hide the damage & the outside needed to be redone at a cost of £200 which they were supposed to pay the renderer directly. They didn’t so it was left to us. We had a 2nd extension & a set of bifolds didn’t fit so to save remaking the doors we had to get our builder to cut some brick off so the doors fit. Which they did at another cost of £180 to us. Suffice to say I was dubious about using this company again, but we wanted everything to match, so I gave the benefit of the doubt. Again we had a very angry & aggressive fitter who snatched paperwork from my hand & told my builder on the phone to ‘F... Off’ on the phone, very unprofessional & intimidating. He was trying to pass blame. Ultimately if they were measured correctly they would have fit!Now I took these costs off my bill (I have saved this company money by not pursuing for compensation) or have them make the doors again to fit, which they REFUSE to accept even though I’ve sent invoices. They are quick enough to take your money, but beware!!!They should have come out twice now to adjust the bifold door which has dropped. They cancelled the appointments at the last minute by sending an email saying I still owe them £380........AVOID
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Our friendly approach to home improvement has allowed us to build a successful business. We have over 30 years of experience in providing windows, doors, orangeries, conservatories and roofs. We’re your trusted local supplier and installer here in Essex to help you make the right decision about transforming your home and lifestyle.
