For context, this relates to a new Honda Civic Advance purchased (from new) in August 2023. This review/feedback does not relate to the dealership who I purchased the car from but to Honda UK's Customer Service in dealing with an issue that I consider to be manufacturing/finishing (build quality) defect to the paintwork to my car that should be covered by the 3 year warranty that came with the car. Only it isn't.....In essence, some bird lime (poo) that landed on the hatchback boot lid of my car has eaten through the exterior lacquer and paint finish, exposing the underlying bodywork.When raised with Honda UK's Customer Service team, they advised me to go to my local Honda dealer for them to resolve. I did so but my local dealer simply directed me back to Honda UK Customer Service. After several rounds of phone calls and frustrating slow email ping-pong between me, Honda UK and the local dealer, Honda UK have completely washed their hands of this matter, stating that damage caused by bird lime is specifically excluded for the 3 year warranty and that I need to cover the cost of the bodyshop repair myself; after sourcing three quotes this is averaging out at around £550! Bottom line, my problem to resolve.My dissatisfaction is therefore twofold. Firstly, I must seriously question Honda's manufacturing, finishing and quality control processes of their production line if a simple blob of bird poo can result in this much damage - with Honda UK then simply denying (refusing) to accept any culpability or liability.Secondly, Honda UK's Customer Service process and general workflow is just awful; it is unnecessarily slow, clunky prolonged and completely lacking in customer focus and empathy, despite their assertions to the contrary. No one seems to want to take ownership of anything and the customer is passed to the local dealership and vice versa.This whole sorry experience is seriously making me think twice about buying a new car from Honda when the time comes in a few years time.Really poor service from Honda.I would be pleased to further discuss this review with Honda privately, should they wish to reach out.
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