I bought a new eNY1 in September 2024 and the range was poor from day one only achieving 150 miles. I took it to Virtu Honda Stockton to have a software update which was to do with extending the range. They had the car for 4 months yes 4 months trying to repair the car as the update killed the car. On complaining to Honda Uk they simply said the car was fixed so get on with it. They advised me the 4 months was a reasonable time to repair the car and I was not entitled to any redress. The told me to contact the motor ombudsman only for the ombudsman to inform me Honda Uk are not affiliated to their scheme. I must add that I am now happy with car and whilst never achieving the 260 miles they advertise it does now achieve maximum 200 miles. As stated in other customers reviews the service received from Honda was awful and they simply washed their hands of it from day one and at times were unhelpful and even ignorant. Without doubt the worst service I have ever experienced.
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