After 2.5 years of owning a new Honda HR-V Advance Style purchased from Wimbledon Park Honda, I feel compelled to share my disappointing experience. Despite initially being excited about the vehicle, the quality and customer service have been far below expectations.First, I was mis-sold insurances worth over £1,000. The salesperson made me believe these were official Honda insurances and assured me of an easy claims process. However, when I attempted to make a claim, I discovered that this was not the case, and the insurances were essentially useless. I was misled about the coverage and the process, resulting in a significant financial loss and frustration.Additionally, the quality of the HR-V Advance Style has been disappointing. Within a short period, the leather on the driver's seat started to crack, as shown in the attached photo. Despite the vehicle being under warranty, my claim was rejected. Honda insists that the damage is not a manufacturing defect and that the seat has been ripped. However, even an untrained eye can see that there are no marks indicating the seat was ripped—it clearly shows poor leather quality.Overall, my experience with Wimbledon Park Honda has been extremely disappointing. I expected much better quality and service from a brand like Honda. Based on this experience, I would not recommend Wimbledon Park Honda to others and will reconsider my future with the Honda brand.
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