If there was an option for no stars, I would use it. The overall customer service experience must be reviewed without fail. The transaction was initially straightforward; with the exception of colour choice, it was a like for like trade in/purchase from a 22 reg for a 24 reg HRV Advance Self Charge Hybrid. Just like the 22 reg, the new vehicle was to receive added features (as requested) at the dealer when it arrived. The order was placed in Nov 2023. The 'salesman' found it difficult to place the order, difficult to understand our needs and requirements; and what started out as a ten minute visit to sign for the order turned into an hours' fiasco. Since placing the order, communication was terrible; we had to call him and often with no call back. Issues in the middle east started and excuses regarding shipping were used, when in fact we discovered they use another route. We were fobbed off with maritime law and ship Captain decisions. That's not our problem. Rudeness was often thrown in for good measure. When we asked for UK number plates for European driving, we were quizzed with 'Well, what do you want them for?' With bad continuing communication and no customer empathy later, the order was cancelled. They tried to win us around with an unregistered HRV I earlier spotted on the external forecourt. No thank you, it's not what was ordered and we won't be returning again.
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