I took my Honda Jazz for service at Honda Reading. I was told the service will take one hour to one and three quarters of an hour. I waited in customer’s lounge and after two hours went to the reception to ask and was told it’s not ready. I noticed later on that my car was parked outside ready to be collected. I had to check again and after three hours I got the paper work done. The staff usually approach the customer when his/her car is finished but they deliberately ignored me and kept my keys until I had to ask for them many times. I think they are immature, rude and unprofessional.
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