Purchased a new mower from the Honda store (store.honda.co.uk). The mower was shipped from a dealer, rather than directly from Honda. They don't tell you this during the order process, and you don't have any say over which dealer they choose to fulfil your order. Some dealers are obviously better than others, so it's pot luck depending on where you live.I had a problem with my order, and contacted the customer care team via the website. They expressed zero interest in helping, and their only response was telling me to find my dealer, and contact them.I mentioned that my contract of purchase was with Honda rather than the dealer they sub-contracted my order to. I even cited several clauses in their own terms and conditions - which they completely ignored!!Their customer care team don't care. They are completely useless and a total waste of time to deal with.I will recommend friends avoid buying directly from Honda, and either buy from a dealer of their own choice, or another brand.
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