I have been waiting for the My Honda+ services included with my new car to stop pending and activate for over a week now - well beyond the 20 minute wait indicated in the App. For troubleshooting, Honda advises calling its customer service line 0345 200 8000 but I have tried this several times and the line is currently unmanned. It rings for a couple of minutes, then plays a recorded message announcing that there's no answer. This is a frustrating and thoroughly unsatisfactory experience.UPDATE (13 May)Apparently, Honda’s UK customer service call centre is located in Spain, and my attempts to contact them coincided with the widespread power blackouts there. They get a pass for that, but an explanatory recorded message would have reduced caller frustration. I had also sent an email to customer support outlining my problems with the MyHonda+ app. This received a reply after a couple of days and the problem was fixed. Although, now that the app is working, I haven’t really found a compelling use for it.Having taken my new Honda CR-V on an extended run, I would be inclined to give it a five star review, certainly in comparison with the 2013 model that it has replaced. Comfort, performance and handling are all good, the tech is unobtrusive, well integrated and fairly easy to reconfigure; Apple CarPlay connects seamlessly, and the sound system is epic.But… I’m holding a star back because the dealer provided me with an EU Certificate of Conformity (required for travel in mainland Europe) for the wrong CR-V. This would have been easy to miss because who’s going to pore through all that tiny close-set print? It was only by chance that I noticed the colour wasn’t right. This could have caused serious complications if I had needed to show it to a gendarme during my planned French excursion later this year. Error yet to be rectified.
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