On January 8, 2025 12.33, I contacted North West Honda Super Centre and spoke with Craig Allsopp-Stone about a used scooter they had advertised. After discussing the details, I placed a deposit over the phone, reassured that it would be fully refundable. The scooter, identified by the license plate PJ22FYB, had only been viewed online However, upon receiving the breakdown of additional fees, including a one-year warranty and a protection spray that I was not informed of the price over the phone I realized that the total cost was approaching that of a new scooter.Immediately after reviewing the fees, I sent an email at 3:01 PM expressing my desire to cancel the purchase. Shortly after, I received a call from the dealership, where I was informed that my deposit would be refunded within three to five days. However, as the days passed, my deposit was not returned, prompting me to reach out via email twice without receiving any response. Initially, when I expressed my intent to cancel, the dealership quickly followed up with calls and even sent videos of the scooter, attempting to persuade me to proceed with the purchase.Despite their initial eagerness to retain my business, the lack of communication following my cancellation request has been frustrating. I am now left without my deposit and without any acknowledgment from North West Honda Super Centre
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Honda (UK) website for the full Honda range of cars, motorbikes, scooters, power equipment, lawnmowers, generators, motorcycles, outboard motors, etc.
