I have owned a Honda CRV from new since 2018. The car is currently covered under a 3 year Honda extended warranty which I purchase earlier this year and is valid until mid 2027. The official Honda warranty is alleged to provide the same cover as the original warranty excluding wear and tear items.My car developed a fault which forced it into limp mode. I booked the car into the Honda dealership and find I need to pay a non refundable £160 diagnostic charge. Wait a minute I have an all bells and whistles Honda warranty surely I don’t have to pay Honda £160 to identify the problem. I checked the T&Cs and there is nowhere in the exclusion section which highlights that diagnostic checks are chargeable under warranty claims. I phoned Honda UK which confirmed that the charge is correct but could not inform me at the time where this was listed on the T&Cs. Honda UK contacted me later that day to tell me where the charge was hidden in the pages of the T&Cs document. If it takes Honda customer services an hour to find the diagnostic fee in the document what chance has the public got.I would suggest it should be highlighted in bold in the exclusion section that warranty diagnostic fees are charged to the customer and are non refundable even if the problem is deemed to be a warranty issue.
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