My wife has a 2019 HRV which we bought from new from a Honda dealer and have had serviced every year by Honda, it's only done 38,000 miles and it's in A1 condition. It's our 5th Honda in a row so we're very brand loyal. It's been pretty reliable but several months ago I noticed the rear hatch release felt a bit weird, turned out the rubber boot was perished but other family matters took priority and it still worked. So I got round to asking Honda to look at it, they said the switch was £ 117 and labour would be £ 185 = £ 302! I therefore called Honda UK Customer Relations who seemed sympathetic and they asked me to send a load of documentation, V5, service history, and I sent photos along with a detailed covering email. A few days later they came back and said "As your vehicle is outside of the Manufacturer’s Warranty Honda UK is not obligated to offer a goodwill gesture. We carefully consider every request and assess each case on its own merit, and I must respectfully advise that we would be unable to assist you towards the cost of repair. Customer satisfaction is truly of the utmost importance, and we always look to offer our support where applicable, so I apologize that we are unable to contribute on this occasion"I was amazed by their lack of concern that a boot latch, which should last the life of the car (like a door handle for example) did not concern them. It was certainly not fit for purpose but after 2-3 exchanges by email and phone I gave up. What stuck in my throat was that they wasted my time sending across the documents after they'd seemed to think I might qualify for a gesture of goodwill and then they sent me a standard email response which contained the words "Customer satisfaction is truly of the utmost importance". It certainly is not and this tells you that Honda quality has nosedived. I'll buy a car with a 5-7 year warranty next time. Thanks for nothing Honda.
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