I purchased a brand new Honda HR-V at the end of July 2024 for nearly £34000. As part of this I also paid for a 5 year service/ MOT package as part of the deal which Honda/ Yeomans were offering at the time.Since then I have been trying to get some sort of documentation to prove that I have this cover.Emails go unanswered, one of the salesman I spoke to on the telephone really did not want to know, fobbing me off with 'it sometimes takes Honda six months to send the documentation' just wait.The original sales man, when he answered my email, says there is little Yeomans can do in the circumstances.I have spoken to Honda directly and, apparently, it is nothing to do with them. The Honda representative said he would call the dealer and get back to me. He never did.I am told Yeomans have some sort of computer record of my purchase, but even that sounds a bit vague and I was also not aware that this was a dealer specific package. I really think that if that is Honda/ Yeomans stance they should make it very clear this package is non transferrable.Fortunately for me I purchased a part of this purchase on a credit card and am now forced to go down the route of charge back to recover my money.I would strongly advise others to put even one pound of the purchase on a credit card.This really is a classic example of 'full' dealer/ manufacturer attention until you hand over the money, after that forget it.It is a shame as the car is lovely and this has really placed a dark cloud over the whole experience.Don't be fooled by the service promises Just pay as you go.Date of experience: October 19, 2024
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