I recently had an extremely disappointing experience with Honda Cardiff regarding my Honda CR-V. The check engine light came on, and as a loyal customer who had all my services done through Honda, I took my car in for what I expected to be expert care. Unfortunately, it was quite the opposite.I was initially told they would inspect the car once they had a cancellation, which caused delays. When they finally began work, I was informed that my air filter needed changing and that my two front tyres were "illegal" and had to be replaced before they could continue. I reluctantly agreed, only to later find out from their own health check report that my tyres were not illegal as they claimed. It felt like I was misled into unnecessary costs.When I raised my concerns with Honda UK, the customer service at Honda Cardiff became unprofessional and dismissive. They even insinuated that I wasn’t "speaking nicely" enough to receive a courtesy car, which was both offensive and uncalled for.The delays continued, and I was eventually told that they couldn't diagnose the problem and had referred the case to Honda Germany, only to learn that Honda Cardiff didn't even have the proper tools for the recommended tests. They suggested my car was now "scrap" and pressured me to part-exchange it for a new vehicle. This left me feeling like they were more interested in selling me a new car than actually fixing the issue.Frustrated, I collected my car in a filthy condition, covered in dirt, and took it to a local garage. Incredibly, they diagnosed the problem quickly and fixed it for a fraction of the cost.Overall, I spent hundreds of pounds at Honda Cardiff for no result, and had to rent a car in the meantime just to meet my work obligations. The whole ordeal has been a financial and emotional burden. I trusted Honda Cardiff to provide professional service, but they failed at every turn. I would strongly advise others to reconsider taking their car to this dealership, as my experience has been nothing short of frustrating and disappointing.Honda Cardiff deserves less than 1 star for their lack of professionalism, poor service, and for misleading their customers.
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