I ended up contacting Honda UK customer services after being let down by 2 different Honda dealers. The first had a payment issue on their website when trying to order parts so I phoned them to let them know. It was all my fault even though Paypal said it wasn't. I completed their online complaint form and never received a response.I ordered the parts from the Swindon Honda dealer but after 8 days heard nothing so rang them. The parts supervisor said he and a colleague had been discussing my order. So why not contact me then? He said 3 parts were available but one was not and would take another week to arrive. I cancelled the order.I rang Honda customer services and spoke to an absolute idiot. Honda UK has no control over their dealers is what he told me. Downright lies so I asked him to escalate it and have a manager call me back. In what is now the Honda default position no one ever contacted me.I then ordered the parts from a dealer closer to me and was told 3 parts were available but the other was in Belgium (Honda Europe) and would be here in 3 days. It was and the order was complete but no one took the time to call me to let me know it had arrived. For a so called premium brand the service is just the worst.
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