This is not a complaint about the quality of Honda vehicles. Indeed the quality of engineering and reliability of these vehicles is legendary. No, the complaint is with Honda UK.In April of this year we purchased a Honda Jazz from Honda in the City of Bath. Our local Honda dealer was Shepton Mallet Honda, the service and customer care from this dealership was exemplary. This dealership was closed down by Honda UK in December 2024, therefore we had to use the next nearest dealership which was Honda Bath. That dealership which was part of the HSH group, was closed down as a Honda dealership in July of this year. We were given no warning about this from Honda UK. Therefore when we called Honda Bath about a recall that we have received from Honda UK Honda Bath informed us that they were no longer a Honda dealer or able to work on the vehicle under warranty. This also includes agreed work on some cosmetic defects. I also have to say that the customer service from Bath Honda, now Bath MG left a lot to be desired. I contacted Honda UK about this matter which were of little help and told us to contact our nearest Honda dealership. Our nearest Honda dealers both of which involve longer time consuming journeys hence buying from Bath Honda for convenience. Neither of the two dealers will offer collection and deliver service beyond fifteen miles even though we are willing to pay and would not honour the cosmetic work as agreed by the dealership that sold the vehicle to us. Therefore Honda have left us with a newly acquired vehicle with a recall and no local dealership This is not a unique situation Honda are closing down many dealerships in the UK with the result that the dealers that are left have been inundated with customers from the closed dealerships requiring servicing etc for their vehicles. If we had known about this we would probably have purchased another make of vehicle from one of the many local dealerships. You should therefore take into account that the dealer where you purchase your new Honda may not be around the following year! We now use the Honda dealership in Yeovil, The professionalism and customer service from this branch is extremely good, everything that Bath Honda was not.Update: I am pleased to announce that the Honda dealership in Yeovil will supply a courtesy car for customers living more than the fifteen miles away as previously stated.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Honda (UK) website for the full Honda range of cars, motorbikes, scooters, power equipment, lawnmowers, generators, motorcycles, outboard motors, etc.
