I ordered - three days ago - a fairly expensive Honda generator. I then received a 'thanks for the order' e-mail. Since then - nothing....So a while ago I attempted to get an update - initially from 'Customer Services'. Help! After 'n' attempts to get through, the person I was in contact with claimed he couldn't hear me. Call ended. Tried again. Eventually spoke to a human who told me that he couldn't do anything or give me information, nothing to do with him but he did recite a long e-mail address. I repeated this back, OK. Then I sent an e-mail - nothing, no acknowledgement. Then sent to the 'info@' - a 'received' acknowledgement. But nothing else since. So I've then forwarded this to other 'customer service' contact points for Honda but so far no response from any - deaf ears - or going into a 'communication black hole'. Now recognising that I'm an idiot, I should not have had any confidence in Honda re. a direct purchase, I should have used a dealer.So not confident that I'll ever receive any contact, or even ever receive a generator, for which I've paid a very significant four figure sum.I hope I'm wrong but so far, doesn't look good. If the eventual product is on par with the standard of Honda customer support, it will be a 'not fit for purpose' return and refund demand......
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