We purchased a CR-V Advance Tech. At first the car was great, some new features over the previous EX model, but also some backwards steps in our opinion. 8 months down the road and we started getting Electrical faults making the vehicle not safe to drive at night. Our local dealership have been fantastic and I cannot fault them at all. Unfortunately, even though they have been working under the direction of the Honda Technical department, they have been unable to identify the cause or fix it.I raised the issue with Honda Customer services in Bracknell and there are no polite words that can describe the lack of service received. They displayed a complete lack of responsibility, they didn't follow their own complaints procedure, they chose not to reply to emails, they kept giving us wrong information and finally closed the issue saying they couldn't do anymore, leaving us with a faulty vehicle. They said if we were not happy with their response we could raise a complaint with the Motor Ombudsman, which we have done.Honda Finance have been a completely different experience. Sort to understand the issues, been polite, professional and kept us informed of what is happening. Based upon the previous Honda vehicles we have owned, I would have recommend their cars to anyone. However, based upon our experience do not rely on help or support from their customer service department, regardless if you car is still under manufacturers warranty. If buying a Honda car I would suggest paying the deposit on credit card, this might give you some legal redress. If on finance, write to the finance company as soon as possible, as they are responsible after 6 months, information I received from trading standards.As for calling Honda Customer services, you would be better off re-arranging deck chairs on the Titanic, it would be more productive and less infuriating.
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