I purchased a 2019 Honda Civic in May 2022. The first week of June 2022 a deer jumped in to the side of the car.Hastings Direct were quick to allocate the car to a local garage who, when they had completed the body work repairs, then sent the car to Honda Vertu in Huddersfield in August 2022 for recalibration.Honda Vertu discovered it required an SRS unit, and the car has remained there since with no sign of the part. I have repeatedly been told ETA dates for the part, which have repeatedly come and gone and I am left to call Honda for an update as no one has the courtesy to let me know whats happening.The last ETA I was told was the 27th of January. Again, no sign of my car!I have called Honda Vertu today who have chased Honda Logistics, and they came back to me to tell me the new ETA is the 5th of May. I'm not holding my breath for that date either.How can a part for a 2019 plate car, take 9 months to get hold of?!?! I spoke directly with Honda UK to log a complaint in November and was told "As a manufacturer we are very proud of our fantastic logistics operation, allowing us to provide parts to our dealers within 48 hours, however, in some cases, we may find that this is unachievable due to unforeseen circumstances. We are very sorry to learn that you have been affected by this." I am making monthly payments on a car I dont have access to, and Honda have provided no form of equivalent courtesy car for the inconvenience they are causing. Horrendous company to deal with.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit the official Honda (UK) website for the full Honda range of cars, motorbikes, scooters, power equipment, lawnmowers, generators, motorcycles, outboard motors, etc.
