On 14th August 22 my 21 reg Honda Civic 1.0 Vetec EX totally cut out whilst driving. AA recovery diagnosed a fault with Fuel sensor and it ended up with Riverside Honda, Wakefield. I was told by the garage that parts were on order and would be here by 2nd September. I was given a HRV Hybrid for a couple if days and Honda said I could have a Curtosy car. I was given a clapped out Renault Clio as a like for like car (Really) despite telling them I was going on holiday with 4 adults and luggage. Honda UK were not interested. I raised it with the dealership fixing my car but the couldn't help. I had to make other arrangements for transport. Riverside Honda rang me the day before my holiday saying I could use the HRV but I had no time to change all arrangements. I got back on 10th September rang Honda asking for my car to be told parts won't be here till 2nd October. Despite further calls and emails I got no where. I was then put onto a sales manager who to be fair did try to resolve the issue by getting me into a new HRV Hybrid. I expected a good deal due to the issues with Honda but no. They wanted £600 a month to get me into another car almost doubling my payments. Honda UK would not contribute anything not even as a good will gesture. I'm now told the part won't be here till the end if October 2022 and I'm driving a like for like car now ...A Vauxhall Corsa. What was Hondas response overall...take us to the ombudsman. Well having had Hondas for over 9 years it so...that's the final straw. I would advise anyone thinking if buying from Honda..do so at your own risk..they used to be really good but sorry...there a disorganized shambles from my experience and don't care about the customer ....I expected better support buying a new car from them ...totally disappointed and won't go back ever...
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