I have recently had an issue with my 2021 CBR1000rr.The bike cuts out when i pull the clutch in when coming to a stop or approaching a junction. Easy, I thought the 20K+ bike is still under warranty I will take it to my local dealer and they will fix it. If only it was that easy!!They have now had the bike for just over a month, or should I say the dealer has had it four weeks, I had it for six days (the best weather we have had in some time in the UK) and I am still no closer to having it returned. The dealership have run diagnostics twice and have recommended to Honda Technical what they feel is the issue, but Honda, who by the way are so slow at getting back in touch with their own dealers frustrates them, have now asked for a third diagnosis because they will not release the part due to the cost. I have contacted customer services several times and get fobbed off with the same rubbish every time, they are working very closely with the dealership to resolve the issue and hope to have it resolved soon. That would be great if the dealership said the same thing, but as mentioned they have to wait days for any response and then it still has no progression to fixing the bike.So what I have from this experience is the call center staff and technical services are more interested in keeping costs down and hitting KPI's than keeping their customers happy.Honda, please note that I have had new Honda bikes since 2014. Starting with a CBR600, then a CBR1000r, and my last bike was a 2020 CB1000r naked before I purchased the top of the range super sport 2021 CBR1000rr-r SP. Well never again.I feel sorry for the dealership that I have had the joy of buying my bikes from and all my services with over many years as I will not be buying a Honda again, and this is not because they are not fantastic bikes, but that your customer service sucks!!!
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