I collect sports cars and have been restoring a Honda S2000 which Brighton Honda did a good job on the A/C flush and refill for me in Oct 2021. By March 2022 the A/C was not working again so took it back to Brighton Honda who told me I needed a new condensor as it was leaking, and possibly a new dryer, at a total cost of £1109.97. As the A/C condensor was only a few months old - having been replaced by an independant specialist when I had the rad replaced - I was suspicious of this and decided to get a second opinion from the specialist who looks after the basics on most of my performance cars.They engaged a local A/C specialist and a Locktrace test identified the fault as a failed o-ring (due to age) in one of the connectors, with the condensor and dryer being fine. As I'd already sourced a new dryer by that time based on Honda's potential recommendation, I had it fitted as a preventative measure while the A/C was depressurised, and the total repair cost - including regassing and the Locktrace diags - was only £270.I raised this with Shaun - an aftersales manager for Brighton Honda/Anca Motors - who suggested Honda should have regassed the A/C, which obviously would not have fixed it as they'd misdiagnosed the issue, then proceeded to attempt to undermine the specialist who fixed the problem by attacking their (entirely reasonable) price. When I challenged Shaun again on the facts and his customer service attitude, he said, "I stand by what we found", despite Honda's incorrect diagnosis and overly high quote for unnecessary work that was nothing to do with the problem.I am perfectly happy with the initial A/C overhaul work carried out by Brighton Honda in 2021, but for this recent misdiagnosis and unnecessary work/overly high quote, a better response would simply have been for Brighton Honda to accept they made a mistake, apologise and move on. As it is, their entrenchment comes across negatively in the face of the now proven facts, so I give them 2 stars in the interest of fairness but won't use them again.
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