Purchased an EU22i generator in December 2019. Safety Recall issued in March 2020 and even though unit was registered with them it took Honda over a year to inform us of the issue. Despite work taking an hour to do (according to notice), repair work actually takes 3-6 weeks.Reaction from Honda - ‘it’s the customer’s responsibility to get sorted’Happy with product (problems happen) - but service from Honda themselves in Hemel Hempstead is totally lacking in empathy and efficiency.
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