Dreadful build quality and customer service - I purchased a Hoda Civic 1.0 Sr in March 2018. After 3 and 1/2 uneventful years of motoring my vehicle had a total Engine and turbo failure in December 2021. The vehicle had travelled 55,000 miles and had been fully serviced by Honda technicians as part of a 5 year service plan I purchased with the vehicle. Honda agreed to cover the cost of the repairs due to the fact the issue with the "wet belt" system Honda use on this vehicle was well known to them. Although, even though they were aware of this issue, NO product recall was issued for modifications to be carried out for the issue. It has now been over 2 months since the car was recovered to my local Honda dealership and I am still waiting for parts to be made available for the repair. All correspondence has been initiated by myself, today I have been informed that Honda are only making 5 units available for repairs to be carried out. My vehicle is currently 169th (Yes 169th!!!) In the queue!! Which makes it a further 34 week lead time for the parts to delivered. This would mean that my vehicle will be out of service for almost a year!! Honda have no interest in doing anything else to help me with this issue. I have NO Confidence in the vehicle anymore and would like it repaired, replaced or purchased off me. My vehicle is deprecating month after month, I cannot sell or part exchange the vehicle until this issue has been rectified. I Would STRONGLY advise EVERYONE to stay clear of ANY Honda using this tye of engine, if you have an issue DONT Exepect a lot of help from Honda. Very disappointed with both Build quality, lack of recall for known issue and Non existant customer service.
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