After receiving the Batana oil I immediately knew that it was not authentic raw product. Ive been using the authentic raw Batana oil for years and this is my first time ordering from this company. I am very familiar with how it smells and the texture. I’ve contacted the company several times to request a refund and now they’re completely ignoring me. I am extremely disappointed and dissatisfied with the customer service communication and the product. I didn’t get what I paid for which is authentic raw Batana oil. I received a butter that seems to have had coffee essence/scent added to it. I want all of my money back!!!!After constantly reaching out to the company for a refund they finally got back in contact with me telling me to send this fake product back. They sent me a return address in china. And told me that I’ll receive a partial refund for because I opened the package. Tell me how else would I be able to test the product without opening it??? I had to open it in order to know if I like it. Asked them to send me a return label or QR code so that I don’t have to spend more money sending the product back and they have not responded. Just send my back why would you want fake product returned???
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