I spent roughly £70 with this company for a hair oil and 2 jars of apparent batana oil back in December 24. Waited for roughly 2 or so months. I kept emailing asking where my items where and that's when I was told its coming from China due to some nonsense. Think I got the items in march 25 .The pippete in the bottle of oil was broken which I didn't realise so most of the oil fell out when I tried to reach for it in my cupboard. I emailed them to try and tell them along with photos and asked them to send me a replacement for the oil. Theresa totally ignored me and didn't reply once I had actually bought the products. She then had the nerve to send me a parcel with just the pippete. No oil. I emailed her again saying how disgusted I was with her and her behaviour and I still have no had any reply. I felt a bit iffy with the products full stop. Since using the jars of batana oil paste my hair has broken so much when it never did before using it. I decided to look for reviews to see if this company is even real or legitimate because it's only an add on Facebook that takes you to their page. I am furious. The jars are tiny, the oil smells nothing like the product in the jars in fact it has no smell at all. Avoid at all costs. If they were half decent they would have replaced my oil or partially refunded me. I truly believe this is a bogus company in China deceiving us as usual with fake products then trying to offer 5% refund. I want my money back!!!....All of it!!!! Oh and Theresa is the only person running this nonsense and she's the one who will reply to you prior to getting your money and then ignore you once she has your money. UPDATE. Received an email apologising and an offer to either re send the product or offer partial refund. I asked for resend of oil and still recieved nothing other than a tracking number that has not had movement for 3 weeks. I've now asked for partial refund instead and had no response as usual. UPDATE AGAIN Recieved an new bottle of oil a few days ago so yes took another month and once again the pippete on the bottle is totally broken . The bit you squeeze is torn from the glass pippete so cannot use. Same as 1st time. I immediately emailed Theresa with photos and once again have had no response. I asked for a partial refund now but I know she will not fulfill AVOID AVOID AVOID. YOU HAVE BEEN WARNED!
Claim your business profile now and gain access to all features and respond to customer reviews.
