We were gifted quite a few months of the diaper & wipe subscription (this was not requested by us, just a thoughtful gift from someone). The diapers were... bad. They smelled like chemicals every time, across multiple designs and no design. He leaked through 1+ diapers EVERY.DAY. They were thin. They aren't soft. They started giving our LO a rash, so we decided to stop using them entirely but we still had about 9 months of subscriptions left. I asked their customer support for some suggestions on how to use this to support our LO and we were told nothing could be done. The gift cards were not able to be used on their Honest Clothing site and their main site didn't have any other baby products. We're completely uninterested in the other products. We were told to have the gifter contact them and they'd refund one month. They kept asking me to find another resolution when I think that should have been their responsibility. I even raised this up to a manager. Some good will come from this: we're donating 9 months of diapers and wipes. It just stings to lose out on hundreds of dollars to support our new baby.
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The Honest Company is an American consumer goods company, founded by actress Jessica Alba, that emphasizes household products to supply the marketplace for ethical consumerism.
