I ordered 10 lip balms, the fragrances sounded amazing. When it finally arrived I was impressed with the cute packaging for the price and most of the fragrances were pretty good..a few weren’t quite as described, but for the price they did pretty well with it. They do make it sound like they’re an Aussie company in their ads, but they’re not. Whatever, that’s not a deal breaker for me, but it sure does cut into trust… My issue is the shipping. I paid for it on 14 May and it arrived 3 June. They didn’t bother to accept it as ordered until the 16th. Then, because it’s coming from China, not Australia, there were several days of back and forth on the tracking where it went from warehouses to airports, etc. That’s fine. I thought it was being shipped domestically, it wasn’t, but whatever. The real issue is that once it cleared customs…nothing happened for more than a week. It just sat in a warehouse, presumably somewhere near our house, not getting delivered. Temu is faster. I also ordered things from the other side of the world that were ordered several days after I ordered from honeybalm, that arrived several days before (also free shipping). There’s no excuse. If it were Christmas or there had been some insanely good clearance sale on, fine. It isn’t Christmas. There wasn’t an insanely good sale on. They’re just providing rubbish service. So. I’ll just buy my lip balm from people who care about their customer’s experience in the future. Easy fix. Hopefully this helps you with your shopping plans too.
Claim your business profile now and gain access to all features and respond to customer reviews.
The solution for dry lips. 💋✨ 100% cruelty-free and made with honey, beeswax, and propolis. Discover the natural magic of Honeybalm. #BeeYou 💛
