Misleading “60-Day Free Trial” – refund refused.
I purchased Honey Eczema cream because it was advertised with a “60-Day Free Trial” stating you could use the product completely risk-free and “just email us for a full refund – no questions asked.”
I used the cream as directed and contacted them within the 60-day period to request a refund as I saw no improvement. The company then refused unless I completed a returns authorisation form and shipped the used product internationally to the USA at my own expense, claiming refunds only apply to unused and unopened items.
None of these conditions were stated in the advertised guarantee at the time of purchase.
After I challenged this and provided evidence of their own wording, they stopped responding. I ultimately had to recover my money through a bank chargeback, which was successful.
Very disappointing experience and misleading advertising. I would not recommend.
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