Spent over £1000 on the Flow Hive and accessories.All items purchased were showing as "In Stock" on their website at the time of purchase. After taking full payment from me I was then told that part of my order, the accessory caddy @ £189, which includes essential beekeeping equipment would be delivered late. 6 weeks on and no accessory kit has arrived yet. Meaning I could not access my bee hive to physically check the condition of my bees given the missing J tool.Disgracefully I was told by their customer service representative, Biralee, to use a "Butter Knife or Paint Scraper" (instead of the specialist flow hive J tool) to access the hive and inspect the bee frames. For context, the J tool I so desperately needed is included as part of the £189 accessory caddy or is for sale on their website for just £10 (I spent £1,072.05).Instead of sending me a J tool as a gratuity for the poor service they told me to completely cancel the caddy order and then go back to there website to purchase a J tool separately!! Thank god I have a butter knife otherwise +10000 Bees would be doomed.Love the idea of the Flow Hive system and the products I have received seem pretty good quality. I will have to await to see if the flow system actually works as time passes. But unfortunately the overall experience has been tarnished with poor customer service for the sake of a tenner (and probably £1 to £2 cost to them). Now I'm wasting more of my time writing a review!PS: ensure if you are buying one that you have a good 4 hours available to assemble. Then another few hours to paint it!
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The Flow Hive revolutionised the beekeeping industry, allowing the beekeeper to harvest honey straight from the hive without disturbing the bees.
