I ordered a mobile from Honor over a month ago and it never arrived. Since then I have fully complied with every request they made, including providing all the information and evidence available to me, even confirming with Police Scotland that they do not issue formal reports for this type of incident and forwarding that confirmation to Honor.Despite this, Honor repeatedly insisted on documents the police do not provide and then temporarily closed my case, saying they would only reopen it if I could supply a report that doesn’t exist. Every email I received was a scripted response with no real progress or accountability, and at no point did they give a clear timeline, next step, or indication that they were taking ownership of the issue.After a month of back and forth, I still have no phone, no refund, and no clear explanation of what Honor is doing to resolve the situation. A very disappointing customer‑service experience and not what I expected from a major brand.
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