I've been trying for over a year to get the screen of my Honor Pad 9 repaired. I paid for a screen damage insurance policy and a one-year extended warranty for the rest of the tablet.It's a shame I have to give them one star because they haven't done even 1% of what you'd expect from a reputable company, much less one with ideals and a name that have nothing to do with the actual experience you'll have if you want them to honor the policies you paid for. The negligence and lack of interest with which they handle customer complaints is unbelievable. I wrote and sent evidence to Honor Mexico, but also to Honor Global. I even went to their office dedicated to handling cases, where the employees don't follow the code of conduct; they simply don't respond, showing no interest or desire to resolve anything. Don't waste your money. There are much better companies that at least try to treat their customers fairly and honorably. Honor is not one of them.
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