Bought a phone which wasn't the right one in the end, so we bought a new one and sent the wrong one back via their chosen carrier DHL - return ID: RMA8508006385301 We hadn't received a confirmation of carriage, but we have a photo of the DHL store owner holding the package. So i contacted the customer service several times via email and their chatbot, which of course is useless. I struggled before getting a reply out of them, but now it's completely impossible. Do not under any circumstances buy from these people because once they have their money, you're left standing in the rain.
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