Unacceptable and misleading after-sales support.
Honor delayed my case for over 6 weeks, repeatedly claiming it was a “priority” while doing absolutely nothing. I was instructed to provide documents, then explicitly asked to choose between a refund or replacement. After confirming my choice and complying with every request, Honor stopped responding entirely.
I clearly warned them that PayPal had imposed a strict return deadline, yet Honor showed zero urgency or accountability. Live chat support was useless — scripted, evasive, and incapable of resolving anything.
The issue was resolved only because PayPal intervened, not because Honor honored their own commitments. This caused unnecessary stress, financial uncertainty, and weeks of blocked funds.
This experience demonstrates a systemic failure in Honor’s customer support. I no longer trust this brand and cannot recommend it to anyone.
Claim your business profile now and gain access to all features and respond to customer reviews.
