I ordered rug samples, which arrived quickly. However, the 8 x 10 wool rug we chose based on the sample was significantly lighter, and the way it was shipped is a problem. Instead of being tightly wrapped around a cardboard cylinder (like most expensive wool rugs), it was shipped in a "U" shape, which created significant wrinkles in the center of the rug. After giving the rug weeks to settle, it is still wrinkled, and customer service was of no help. I was instructed to move the rug to an area where it can be walked on and vacuumed regularly. How many homeowners have ample open space to leave the rug until the wrinkles flatten? For the price, I would have expected quality service. If you decide to order from Hook and Loom, be aware that you may end up with an expensive rug that has quality issues.
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