I experienced a misleading situation. I ordered several rubber rug grips and spent over 100 dollars. After waiting a week with no updates on my order, I reached out to the support team. I was informed that these items do not ship unless rugs are purchased as well. The representative mentioned that this was indicated on their website. However, I checked the product description and found that it only suggested buying the rugs, with the shipping condition buried in small print further down. I took screenshots and sent them to the team, but was told this would be shared with management. Disappointing practices.
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