I bought a Hoover Vented 10kg tumble dryer in Nov2025, model number HLE V10DG 80 U.K. we had trouble starting it from day1 but persevered with it. Our problem was starting the cycle using the touch button start/pause on the front panel, it took many attempts to get it started each time, and when it did start it would often do less than 5 revolutions before stopping.I’ve contacted Hoover customer services, to eventually be told the touch button start is actually a heat sensitive area, and responds to the warmth of the finger or thumb being used in the contact area.£160 was the call out fee if no fault was found by the engineer.I am diabetic and suffer with sensation loss in my hands, they are always cold as well.This seems to be the reason the machine does not respond to touch.The literature is misleading stating it’s touch sensitive, it isn’t it’s heat sensitive.I’m fortunate that the company I bought it thru has agreed to exchange the machine for a different brand with a mechanical start button.If you are diabetic with the same health issues avoid this at all costs.I’ve given it 2* as it did work correctly occasionally.I also ask why is the start designed this way?
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