Bought a Hoover clothes dryer in 2019. Failed within 6 months due to direct electrical short. Had to wait months for replacement that was blamed on Covid.Last February the dryer failed to start. Hoover engineer discovered that a 25p capacitor had failed. Confronted with either a £ 120 plus bill with no guarantee or £180 including 1 year warranty from Domestic & General. Recently discovered by online news story (not Hoover) that the regulator had become dissatisfied with the lack of progress to resolve safety issues and ordered Hoover to arrange home visits to thousands of customers for a modification due to a potential product fire hazard.Contacted Hoover directly who confirmed my dryer was a potential fire hazard and was not to be used and disconnected. I would receive a text for an engineer visit by appointment. Had a confirmation a week ago for the visit today and advised I would receive a 2 hour window time slot for this visit so that would’nt be kept waiting possibly all day for the visit. Last night they text that the engineer would arrive between 7:30 & 9:30am and demanded that parking access and dryer machine accessibility must be provided or the visit may be compromised.I removed the machine from its integrated kitchen unit location after removing various kitchen cabinet parts and unplugged it in preparation for the visit today.Just before 9am today I had another text to tell me due to absence no engineer would be attending today and I would recieve a further date/time visit offer within a hour. 5 minutes later I received a new appointment for a weeks time.I mentioned earlier I had paid for a years warranty which now is as useful as a chocolate teapot due to the current circumstances outside of the remit of the insurance warranty.Will never ever ever purchase a Hoover product again.
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