I have no idea what has happened to this company. I previously ordered from them in 2021 and was mostly satisfied with both the quality of the plants and the level of customer service. Unfortunately, my most recent experience has been the complete opposite.They now send out incorrect items and when you try to raise issues about incorrect or dead/dying plants, they simply do not respond. Emails go unanswered, phone calls are ignored, and any attempt to resolve the matter is met with silence. Their much-advertised ‘guarantee to grow’ policy is, in reality, meaningless, because they refuse to honour it when plants fail.What makes this even more frustrating is the lack of accountability. Customers are left with financial loss, wasted time, and the disappointment of failed planting projects, while the company hides behind terms and conditions that don’t reflect the realities of buying dormant plants. It feels like they are deliberately avoiding their responsibilities and ripping people off.It’s incredibly disheartening to see a business that once seemed reliable and reputable, deteriorate in to one that treats its customers this way. If you want to spend a significant amount of money, risk receiving the wrong items, and then be completely ignored when you seek replacements, then by all means place an order. If you value good service, honesty, and a company that stands on it’s guarantees, I would strongly advise buying elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
