Ordered 60 bare roots hornbeams and the first batch took so long to arrive they were all dead by the time they did. They sent a second batch and even those were delayed. Fully one third never leafed out at all. I contacted them and they wanted to send replacement plants. I explained that I did not trust that those plants would either be any better and/or arrive before they were dead. I asked for a refund to which they said no but offered a credit. I reluctantly agreed to a credit but after 5 emails and several weeks have still heard nothing in response.
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